MedTracks app support

Note - this support is for current MedTracks trial users only. The app is not on general release.

Apple / iOS
Google / Android
Setting up the MedTracks app

Click on the button below to download our How-To-Guide pdf. This is describes how to set up the app on both Apple and Google devices.

Video - Setting up MedTracks on an Apple device (iOS)

This video describes how to set up the app on Apple devices.

Video - Setting up MedTracks on a Google or Android device

This video describes how to set up the app on Android devices.

Battery Optimisation in Android

Click on the button below to download our Battery Optimisation pdf. This shows how to manage the battery optimisation options on your Android device to ensure that the notifications play at the desired times whether the app is open or closed.

Google Pixel Authorisation and Battery Optimisation

In this short video you can see the authorisation checks you will need to go through at set up. This incudes allowing alarms, and battery optimisation.

On all Android devices you will need to switch battery optimisation off to play the song notifications at the correct times and when the app is closed.