
Troubleshooting Android
Android battery optimisation






For the MedTracks app to notify users of their medication times, even when the phone is asleep, we need to set the app as non-optimised or unrestricted.
There may be menu differences on various devices.
Here are guides for a Samsung, a Google Pixel and a Xiaomi phone.
If you have a phone that still doesn’t have a menu that makes sense, please let us know and we will provide further guidance if we are able.
Samsung S22






Go the setting menus on the device
Scroll down and select the Apps menu
Scroll down the Apps menu to the MedTracks app
Open the MedTracks app menu
Scroll down the MedTracks app screen to Battery
Make sure the ‘Unrestricted’ option is selected






Google Pixel 6 Pro




Go the setting menus on the device – select Apps
Select MedTracks from the menu, or the ‘all apps’ list
The MedTracks screen has a Notification and Battery menu
In the Notifications screen select 'All MedTrack Notifications'
In the App battery usage screen 'Allow background usage'






Oppo Find






Go the setting menus on the device – select Apps
Select App management, then search for MedTracks
The MedTracks screen has a Notification and Battery menu
In the Notifications screen select Allow Notifications
In the App battery usage screen Allow background activity
The screen will have both foreground and background selected.






Xiaomi or Redmi




Go the setting menus on the device – select Apps
Select manage apps then search for MedTracks
The MedTracks screen has a Notification and Battery menu
In the Notifications screen Allow all options
In the Battery saver screen select 'No restrictions'



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